I.Connotation of Craftsmanship Spirit3

  II.Reasonable Emotion Control for Freshmen at Workplace6

  III.Purpose and Significance of Vehicle Maintenance and Care7

  IV.Regulations Governing Vehicle Maintenance and Care 8

  V.Vehicle Maintenance Classification10

  VI.Standards for and Scope of Vehicle Maintenance11

  VII. Vehicle Maintenance Process14

  VIII.Task Order of Vehicle Maintenance and Care Practice16

  I.Customer Service Philosophy19

  II.Basic Requirements for Receptionists19

  III.Essential Skills for Receptionists24

  IV.Service Process of Receptionists26

  V.Task Order of Vehicle Maintenance and Care Practice30

  I.Significance of First-time Vehicle Maintenance and Care33

  II.Maintenance and Care of Main Lubricating Oil of Vehicles35

  III.Maintenance and Care of Air Filter56

  IV.Maintenance and Care of Air Conditioning System of Vehicles 58

  V.First-time Maintenance and Care for Car 72

  VI.Vehicle Maintenance and Care Practice Task Order 76

  I. Maintenance and Care of Electronic Control System of Electronically Controlled Engine 81

  II. Maintenance and Care of Tires 112

  III. Vehicle Maintenance and Care Practice Task Order121

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